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Instant Payments – what are we sacrificing in order to meet service levels?
Exploring the risks and rewards of Instant Payments. In this article we delve into the challenges faced by compliance and risk professionals, balancing the need for speed with security.
The Transformative Power of Behaviour Profiling for Fraud Prevention and Customer Engagement
Behaviour Profiling transforms fraud prevention in Financial Services. We look at how this advanced approach balances risk, enhances customer engagement, and streamlines operational costs. Proposing the imperative role of behaviour profiling in upholding the integrity of the financial system.
The Business Case for a future-proof AI solution.
Platform based AI solutions offer future proofing for investment in compliance technology. The appeal of a platform based solution is clear, as it negates the requirement to have multiple point solutions for AML, Fraud, Credit Risk, Profiling, KYC and Sales Optimisation. All your solutions are in one place, you can see your overall customer profile and risk score in a single view and action alerts and investigations are all accessed in the same interface.
Finding the balance between reducing false positives and increasing true positives
The most important feature of a predictive analytics platform is the generation of high-quality prediction models that have the best ratios of true and false positives. No model is perfect, but many organisations compromise by implementing models that lean towards over-detecting..
Autonomous Learning and Error-Minimised predictive models
Today, predictive models are widely used in business for a range of applications. The accuracy of these models is crucial to their cost-effectiveness and efficiency in targeting specific business challenges.
Analysing phone conversations and email exchanges with AI and Predictive Analytics
Many organisations continue to engage with customers by phone and email , with customer support centres and account managers dealing with requests from customers. These exchanges can be revealing but in the moment, while dealing with some of these requests in a timely manner, agents might not detect the risk or have the ability to act on the sales opportunities.